We got mail today:

To whom it may concern,
I am really disappointed in the poor service and delivery of your organization.

The events unfolded as follows:

• I placed an order for one Bug Zapper via your online services over two weeks ago.
• I received a receipt twice via email shortly after payment.
• I received a postal tracking number earlier this week.
• I was only contacted on Monday the 4th of December to be informed that the transaction did not occur. The salesperson assured me that he would fix the problem on the system .
• Today I followed-up delivery with the postal service, after tracing my parcel with the tracking number , I found that it is on it ’s way back to Cape Town! I was told that the parcel was not marked clearly as to the delivery address.

Your website states clearly that delivery is 3 to 4 days, this information is false and should be corrected. I deal with customer on a daily basis and try to adhere to the dates I set for delivery.

It is unpleasant to receive complaints from customers when their goods are not delivered on time, I do however rectify the problem and put measures in place so as for it not occur again.

I await your reply and a solution to this dilemma.

We called the writer and are sending him another Bug Zapper on overnight delivery regardless of what happens to the first delivery - and we’re throwing in an extra zapper to ease the pain. We want to be known for great service and delivery, so something like this makes us wanna reach for a bottle of Jack.

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