This afternoon I had my first "call" from someone on a site who clicked on the Live Chat link. Here is how it went:

Visitor: can you help me get a bugzapper to port elizabeth by tuesday 12th december?

Andrew: We certainly can, but we will need to courier it. Do you want just 1 racket?

Visitor: can you send me three?

Andrew: Of course!

Andrew: Will you be paying by credit card or bank transfer?

Visitor: great. credit card

Andrew: OK. Go ahead and place the order through the site and pay, and I will make sure it gets to you by Tuesday. Make sure to enter a daytime physical address, with a postal code.

Visitor: thanks very much. have a good day

We will never know for certain, but I'm pretty sure that the conversion he had with me led to the sale of 3 Bug Zappers. We don't publish a phone number on the website (we're trying to run our sites at a slight arm's length) so his only other alternative would have been to e-mail us with his query, but he probably wouldn't have trusted that we would have responded in time, so he wouldn't have bothered. Because he could find out right away about his order he went ahead.

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