Today I received a call from a client who was wondering why the invoice that he received with his flags was less than what we had originally quoted and what he paid (His accounts department alerted him to the discrepancy). Our conversation went something like this:

"Uum, sir, could you please tell me what name is on the top of the invoice?", I asked

"Oh, it says XXXXXXXX", the client responded.

"Oh dear!…..that's our suppliers invoice", I ashamedly responded. 

Very embarrassing I know, but there is a reason why this happened. The courier company would pick us the order from the supplier and then send it to the client without anyone from Flag Kit being involved. Great in principle, but not very realistic. We learned the hard way and have since had all flags from the supplier sent to us, allowing us to do a quick quality check and package each order the Flag Kit way.

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