Jan 07
Order processing from home
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At Live Alchemy we are trying to keep our systems and staff as flexible and scalable as possible. Part of that strategy involves having orders processed (checking for payment, ordering stock, packaging, giving to courier company) by people working from home. Our first “home processor” is Shane’s dad, who starts in February. We are setting him with a new computer, ADSL line, phone and lots of bubble wrap, while at the same time trying to develop an online system that will keep track of everything so that we can see what’s going on from here. I will post soon about my ideas for system we are developing.
I came across a company in America called LiveOps that specialises in setting up this type of “virtual call centres” for companies. It’s a bit easier over there because of the level of broadband that they have which enables things like routing of phonecalls over the internet, but we can still imitate some of the ideas. Read a bit more about the concept here.
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Hi Andrew
For more ideas on how to get ‘working from home’ correct/productive and even fun see Liz Strauss
15 great finds on this subject
Have you looked at asterisk / trixbox.org ? Could be ideal for what you are looking todo.
We are testing it over an ADSL line at the moment.
Hi Andrew
Would love to hear what progress you make. Very interesting staffing concept, in fact its almost ideal, freelance staff working at home creates huge savings and scaleable operations that aren’t limited to size of your office.
Look forward to seeing what you choose.
Cheers
Hi Giovanni
We are pushing ahead with this strategy. We have found a copywriter who will work from home to help us create content for products on Yuppiechef, and we are meeting with a web person this week for extra help uploading pictures and prices to the site. She is also a freelancer who works from home.
Still just dipping our toes in the water, but it’s a useful low-risk strategy for the early days of a business.
Andrew