The Live Alchemy partners dream about having a bright-spark to help them with the daily runnings of the company. We decided to plot out what that person's role and skills would be. Please note that this does not constitute an employment advertisement, but if you would like to encourage us to create the position, send a proposal to work @ livealchemy.com.
Content population on our sites
Liaising with suppliers for pricing and stock levels and keeping our databases up to date.
Uploading of product pictures and content to the sites.
Searching the Internet and supplier sites for text and pictures.
Basic copywriting and graphic manipulation skills a bonus.
Customer Services
Taking customer phone calls, online chats and e-mails to answer questions relating to products, service offerings and order status.
Phoning and e-mailing customers with incomplete orders to help them finalise.
Order Processing
Working with our e-commerce system to send quotes, capture payments, and make sure all orders are processed on time.
Placing orders with suppliers and arranging collections.
Co-ordinating the packaging of orders.
Arranging for delivery via courier companies.
Confirming that all orders arrive at the customers.
Admin
Filing and mail sorting.
Basic bookkeeping a bonus, or willingness to learn.
Miscellaneous office administration tasks, such as dealing with service providers, letter writing, setting up meetings.
Marketing
Sending samples and materials to PR Company/Magazines for press releases.
Co-ordinating our presence at trade shows and expos.
Remuneration
What it takes to get the right person.
Hours and location
Probably half-day, but potential to grow to full-time. Being able to answer the phone full-time is a bonus, but we can work around it.
Some time each week will be spent at our offices in Plumstead, but the majority will be from your home-office. Living close to the office is therefore a bonus.
Own computer, land-line and broadband Internet is required, but can be negotiated in the remuneration.
Growth opportunities
We intend to grow the company so there is scope for personal growth in any of the following areas:
Online and offline marketing
Copywriting
Public relations and event coordination
Graphic design and web development
Supply-chain management
Bookkeeping and accounting
Bright-spark profiler
Marketing interest/background
Young at heart with creative edge
Aware of current internet and marketing trends. ie. must know what a blog is
Has bought something online
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